Revenue support built for DME suppliers

Yes. We embed a dedicated virtual team that scales up or down with your volume, so you add capacity without the overhead and turnover of hiring in-house.

We handle the full DME revenue cycle: eligibility and benefit verification, prior authorization, HCPCS coding with the correct modifiers (KX, GA, GY, RR/NU/UE), SWO and proof-of-delivery validation, claim submission, payment posting, denial management, and AR follow-up. We also track capped-rental schedules and continued-need documentation so monthly rental claims keep flowing. You can engage us for the whole cycle or for a specific piece, such as denials or AR.

Onboarding starts with a short discovery of your product lines, top payers, and current pain points, followed by secure access setup to your billing system and a signed BAA. We document your workflows, map payer-specific SWO and medical-necessity rules, and run a small batch to confirm everything posts correctly before going at full volume. Timelines vary with system access and payer mix, so we scope a realistic start date with you rather than promise a fixed number.

No. We work as an extension of your office inside the Brightree or other DME billing and PM platform you already use, so there is no migration on your end. We adapt to your environment rather than asking you to adopt ours. If you are evaluating a new system, we can share what we have seen work for suppliers, but the choice stays yours.

We operate under a signed Business Associate Agreement and follow HIPAA requirements for access, transmission, and storage of PHI. Access is role-based and limited to the systems your work requires, and we use secure connections rather than email for protected information. We can walk your compliance team through our specific safeguards during the consult.

We track each capped-rental item against its rental month count, generate the recurring monthly claims with the correct modifiers, and watch the conversion-to-purchase and maintenance points so nothing bills past its allowed window. We also flag when continued-need or recertification documentation is due so a rental claim is not denied for a stale order. This is one of the areas where DME revenue quietly leaks, so we build the tracking in from day one.

We do not publish flat rates because DME pricing depends on your product mix, claim volume, payer complexity, and which parts of the cycle you want us to run. After a short consult to understand your operation, we scope a model that fits, whether that is per-claim, percentage of collections, or a dedicated-staffing arrangement. You get a clear quote tied to your actual workload, not a generic number.

You keep full visibility into your own billing system, and we provide regular reporting on clean claim rate, denial reasons and trends, AR aging, and collections so you can see what is moving and why. We surface the specific CARC and RARC codes driving denials so issues get fixed at the source instead of being reworked repeatedly. We set the reporting cadence and format to match how you like to review the business.

We validate the standard written order and proof of delivery against the ordering rules before a claim goes out, checking for required elements, dates, signatures, and detailed product descriptions that match the HCPCS billed. When documentation is incomplete, we route it back for correction rather than submitting a claim that will deny. The goal is to catch these gaps before submission, since SWO and POD problems are among the most common and most preventable DME denial reasons.